The Service Industry

Service companies occur in many industries such as Pool and Spa, HVAC (Heating and Air Conditioning), Fitness Equipment and many other industries. The service component of these industries distinguish them from other retail industries. Service companies have two components in their service departments – Field Service and Maintenance. Field Service are high value calls handled by skilled technicians where as Maintenance is usually handled by lesser skilled employees and require lesser technical knowledge. Both disciplines have different scheduling and billing needs. Field Service is shorter specific need and Maintenance is long-term. Both of the services have different scheduling needs – one uses scheduled appointments the other uses regular scheduling of routine maintenance calls.

Mariner Business Solutions uses various tools to solve these problems. One of the major tools we use is an integrated software product called CounterSolutions. Utilizing the tools of CounterSolutions and the expertise of Mariner Business Solutions will develop the best solution for your service needs and requirements.

			CounterServe - Our Service Management Segment for CounterPoint SQL is a fully integrated, user-friendly solution providing your company with real-time service scheduling, history reporting and dispatching.
			Counter Maintenance - Our Maintenance software for CounterPoint represents another fully integrated solution, with an intuitive user interface, combined with job scheduling, history, reporting, and dispatching. This software represents the only Maintenance Solution for CounterPoint SQL.
			Counterpoint SQL - CounterPoint SQL is a complete management solution that gives you power and control over every aspect of your business - support for multiple locations,advanced customization utilities, expanded reporting tools, additional features including customer loyalty, backorders, special orders, offline ticket entry, markdown tracking, serial numbers, and more.
			Accounting Integration